Shipping policy

MUGAMBI EMPORIUM SHIPPING POLICY

At Mugambi Emporium, we are committed to delivering your orders efficiently and reliably. Our shipping policy outlines the details of our shipping methods, delivery times, and related information to ensure a seamless purchasing experience.

Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods and Delivery Times
We offer the following shipping options:

1. Standard Shipping: 5-7 business days
2. Express Shipping: 2-3 business days
3. International Shipping: 7-21 business days

Shipping Rates
Shipping rates are calculated based on the delivery location and the weight/size of the items in your order:

1. Standard Shipping: Starting from KES 199
2. Express Shipping: Starting from KES 1,099
3. International Shipping: Starting from KES 2,099

Free shipping is available for domestic orders over KES 5,000.

Order Tracking
A tracking number will be provided via email once your order has been shipped. You can track your order using your specific order number on our website.

International Orders
Please note that international orders may be subject to import duties, taxes, and customs clearance fees. These charges are the responsibility of the recipient and are not included in our shipping rates.

Shipping Restrictions
Some items may have shipping restrictions to certain countries due to local regulations.

Lost or Damaged Packages
We are not responsible for lost or damaged packages once they have been handed over to the shipping carrier. However, we will assist you in filing claims with the carrier if such situations arise.

Contact Information
To ensure a smooth shipping process, please be sure to include your direct phone number when placing your order. This will allow our team to easily contact you if needed during the delivery.

If you have any questions or need further assistance, please contact our customer service team at:
Email: mugambiemporium@gmail.com
Phone: +254722332348 / +254791877591
WhatsApp: +254791877591

This shipping policy is subject to change without prior notice. Please check our website for the most up-to-date information.